![]() ![]() To learn more about how and for what purposes Amazon uses personal information (such as Amazon Store order history), please visit our Privacy Notice. You can change your choices at any time by visiting Cookie Preferences, as described in the Cookie Notice. Click ‘Customise Cookies’ to decline these cookies, make more detailed choices, or learn more. Third parties use cookies for their purposes of displaying and measuring personalised ads, generating audience insights, and developing and improving products. This includes using first- and third-party cookies, which store or access standard device information such as a unique identifier. If you agree, we’ll also use cookies to complement your shopping experience across the Amazon stores as described in our Cookie Notice. We also use these cookies to understand how customers use our services (for example, by measuring site visits) so we can make improvements. If you wish to show appreciation for my effort, please click the Thumbs up icon at the bottom of my comment.We use cookies and similar tools that are necessary to enable you to make purchases, to enhance your shopping experiences and to provide our services, as detailed in our Cookie Notice. If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution. Please respond to this post with the result of your troubleshooting. Connect the USB cable only when prompted and then follow the on-screen instructions on setting up the printer. Now click on the link: and install the full feature software for this printer.ġ5 ). If you see it Click on it and click Remove at the bottomġ1.) Select Apply and Ok on the Print Server Properties windowsġ4 ). (Note: there is a space in between “printui.exe” and “/s”)ĩ.) Look for HP Printer driver. If you see it listed right-click on it and choose ' Delete' or 'Remove Device'Ħ.) Open up the run command with the " Windows key + R" key combo.ħ.) Type printui.exe /s and click Ok. If the issue persists, I would suggest you try to uninstall and reinstall the printer.ġ.) In Windows, search for and open Programs and featuresĤ.) In Windows, search for and open Devices and printersĥ.) In the Devices and Printers windows look for your HP printer. Next thing, I would suggest here is to update the firmware using this link: įor more details, please follow the steps suggested in the support document for - HP Printers - USB Scanner Connection Error (Windows)- click here Please use this link to help you with that information: This tool can diagnose and fix many printing and printer software related issues. I would start by checking the installed printer software by downloading and running the HP Print and Scan Doctor. If the printer is making a good copy, then the printer hardware is fine. Place a document on the scanner glass and choose “Copy” option. ![]() Let’s first try and make a “photocopy” to determine whether the issue is with the printer or not. Turn on the printer and wait till warm-up period finishes and the printer is idle. Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer. Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge. With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet. In the meantime, let's try these steps here: Have you checked if the unit can make a standalone copy? If ‘YES’ then it means the scanning hardware of the All-in-One works fine. To provide you with an accurate solution, I'll need a few more details:ĭo you have the full feature software installed?ĭoes the scanner bar move when you open the lid & press the copy button? Don't worry I'll try my best to help you with this, It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for the First Time Here? Learn How to Post and More.Īs I understand you are able to print but not scan from your HP Photosmart 5510 printer. Hi you for showing your interest in HP Support Forums. Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions. ![]()
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